Showing posts with the label GTB Customer Service

GTB's Annoying Customer Service

Why haven’t you posted anything in a while? Someone asked me. 'I guess I’ve been distracted' I said then on second thought I added that nothing had gotten me worked up in a while. Well today I got worked up. The Customer Service Officers (CSOs) at GTB got me really worked up.
Now that I think about it, every time I have to make a trip to a particular branch of GTB in the FCT, I leave frustrated. 
The card attached to my account expired in April this year. Prior to its expiration (about two weeks or thereabout) I went to the branch to request another card, after being unable to request same through any on-line platform. I was informed that I had to wait for a debit alert before coming to the bank to request the card, it sounded like a dumb directive but I assumed the CSO knew what she was talking about. After about a month of waiting for a debit alert which I never got, I decided to call GTCONNECT and was informed no card had been requested and I was to go to a branch to apply. S…